Saks Aberdeen respects the information we hold about you and takes your privacy and the security of your personal information very seriously.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years. You also have the right to complain to the Information Commissioners Office.
For complete transparency, listed below are the business services we provide and how each service uses the information we collect…
Hair & Beauty Related Services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.
We store notes with respect to the services we undertake to ensure we maintain and exceed our level of service e.g. your preferred hair style, colour formula details & who your preferred stylists / therapists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on you receiving services from us.
Depending on the particular service/s we are providing for you, we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data we may hold are allergies, pregnancy or an injury that may impact our service.
Appointment Confirmations & Reminders:
We will contact you via SMS, email or phone to confirm appointments made and remind you of upcoming appointments. We consider you having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.
Appointment Ratings & Reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.
We will not undertake phone, email, SMS or mail marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your first appointment with us, your last appointment date (if you haven’t visited for 12 weeks), special offers we have on, or general news about what’s happening in the salon. You may opt out of receiving marketing material at any time.
We consider becoming a member of our, now retired, loyalty program as consent to send you emails or SMS related to the loyalty program but, if you want, you may opt out at any time.
Data Processors & Data Locations:
You may contact us at any time to:
– Request any information we have stored about you.
– Request that we remove all identifying information about you.
– Give us any feedback about our services